Frequently asked questions
Why buy Ambient Lounge® furniture from Beanbags.com.au?
Beanbags.com.au and Ambient Lounge® are trading names of the same Australian company, HOME AMBIENCE PTY. LTD. You can choose genuine Ambient Lounge furniture with local advice on the practical details that make a difference: fabric suitability, lounge dimensions, filling and aftercare.
Our range brings soft seating into living rooms, outdoor spaces and pet-friendly homes, with designs and upholstery chosen for different uses. Visit our Cheltenham showroom to compare comfort and texture, or contact our team for help selecting the right combination before you buy.
Should I choose Cover Only, Ultra-Bead or SoLuxe™ filling?
Choose the filling option shown for the exact product you are buying. Cover Only contains no filling and suits customers who already have a suitable supply. Ultra-Bead is a fine bead fill that moves with your body. SoLuxe™ combines foam and beads for a softer, cushioned feel.
A cover-and-filling option does not automatically mean pre-filled: check the option description and delivery information. Filling quantities and available systems vary by model. Choose a listed compatible option or ask us to match filling to your lounge before ordering.
How do I choose the right fabric and check whether it is suitable outdoors?
Select a fabric swatch to see the available finish and its associated product images. Use the fabric name and product specification to confirm the material and intended use. An Interior cover is for indoor rooms; choose a listed Outdoor/Interior version for outdoor seating.
Different models can share a name while using different upholstery, and not every outdoor colour is Sunbrella®. If you are matching another piece or furnishing an exposed area, ask Beanbags.com.au to check the exact fabric before ordering.
How do I clean the cover and keep the lounge comfortable?
Start with the care instructions for your selected fabric. Blot spills promptly and use the recommended gentle spot-cleaning method; test any cleaner on a discreet area first. Where the cover is washable, remove the filling before washing and line dry the cover completely before refilling.
Compatible Ambient Lounge covers use the Funnelweb™ zip-and-tip system to help transfer filling when cleaning or topping up. Redistribute the filling and reshape your lounge after use. If support has reduced, check its recommended filling quantity rather than overfilling: the right amount lets the seating contour comfortably.
When will my order arrive, and can the cover and filling arrive separately?
Beanbags.com.au ships Australia-wide. Most in-stock orders dispatch within 1–3 business days; transit time is additional and depends on your postcode and the size of your order. Pre-orders and special orders follow their stated availability rather than the in-stock estimate.
Covers and filling can travel in separate parcels and arrive on different days, with separate tracking emails. Check each tracking number before reporting a missing item. See our shipping policy for regional estimates, oversized deliveries and help with tracking.
How is delivery priced?
Delivery depends on your address and the products and filling you choose. Filling is light but bulky, and a fully filled lounge can require more freight space than a cover-only order. Review the delivery charge at checkout before paying.
Regional or remote oversized orders may need additional freight arrangements; our team will contact you before dispatch if this applies. For a multi-piece lounge setting or commercial order, send us your product list and postcode so we can help plan delivery. See the full shipping policy.
What if I change my mind or my order has a problem?
Change-of-mind returns may be accepted within 14 days of delivery when the item is unused, in its original packaging and in resalable condition. Contact Beanbags.com.au before sending anything back; return freight is your responsibility unless the item is faulty or incorrectly supplied.
If something arrives damaged, faulty or incorrect, contact us promptly with your order number, photographs and a description. Our policy asks you to report delivery issues within 7 days so we can help quickly; this does not limit your Australian Consumer Law rights. Read our returns policy for the full conditions.
Are there any exclusions to change-of-mind returns?
Yes. For hygiene reasons, expanded mattresses, opened filling and certain personal-use products may not qualify. Custom-made, personalised and special-order products cannot be returned for a change of mind. These restrictions do not remove your rights for faulty goods.
Before opening filling, expanding a mattress or approving custom branding, check the dimensions, fabric and order details. If you are unsure, contact Beanbags.com.au before use so we can explain the options for your particular item. The returns policy sets out the conditions.